Financial and Banking Awareness customer rights protection

Financial and Banking Awareness customer rights protection

Fraud Awareness


How can I protect myself from Identity Theft?

  • Do not give your personal details to anyone who phones or sends you unsolicited emails.
  • Never carry details of your home address and your bank cards or PIN together in case they’re stolen.
  • Always keep your passwords secure and never disclose them to a third party.
  • Check your statements regularly for any unusual transactions.
  • Ensure documents containing personal information are shredded before they are discarded.
  • If you use social networking websites, display as little personal data as possible

How can I protect myself when using my Bank card?

  • Never give your card to anyone for any reason.
  • Always know where your cards are and keep them in a safe place.
  • Never let anyone assist you at ATM, even if they appear to be official security personnel.
  • Beware of people standing close to you when you are concluding transactions at an ATM.
  • Ensure you hide your PIN when keying it into an ATM.
  • Do not let your card out of your sight when making transactions, particularly in restaurants.
  • Check your bank balance frequently.
  • Report any lost, stolen cards and any unusual transaction immediately (******).
  • When using ATM machines please be vigilant. If there are signs that it has been tampered with or if there is anything unusual, then do not use the machine and report to call center immediately

How can I protect myself from phone scams?

  • Please be aware that EBE never ask for confidential information (PIN, CVV and card expiry date) over phone.
  • Do not give your personal data or credit card details over the phone unless you made the call yourself or the phone call came from trusted source and well-known phone number.


What we do to protect your data?

      • At EBE, we commit to protect your privacy and your personal data when using our online services.
      • When you log in to Personnel Banking you are automatically logged in to a secure session. You know you are in a secure session if the URL address begins with https:// or a lock symbol appears in the lower right hand corner of your browser.
      • If you forget to log-off after banking online, or your computer remains inactive for a period of time during a session, then our systems automatically log you off.
      • SSL technology is used within your Personnel Banking session to encrypt your personal information before it leaves your computer, to ensure no one else can read it.
      • A higher authentication One Time Passcode (OTP) is an added level of security to your Username and Password.
      • After a number of incorrect attempts to log in, we lockout online access to your account. To re-activate your account, you should contact our call center 16710.

Internet Banking security tips

      • Do not access your Internet Banking account from a cyber café, a shared computer, or a public non secure Wi-Fi network.
      • Ensure your computer and mobile phone operating systems (e.g. Windows) and your internet browser have the latest security updates and 'patches'
      • Use and regularly update anti-virus software, and make sure to enable automatic software update.
      • Use a 'personal firewall'.
      • Don’t leave logged in internet banking sessions unattended.


Phone banking security tips

  • Download the official EBE mobile application from trusted sources only (App store or Google Play)
  • Keep applications and Operating System of your phone updated to the latest version and avoid using any mobile device or operating system that has been modified outside the mobile telephone device or operating system vendor supported configurations. e.g. “jail-broken” or “rooted”.
  • Always lock your phone with a password or PIN. Turn on auto-lock option.
  • Don’t store sensitive information like passwords directly on your device
  • Do not leave your Internet or Mobile Banking session unattended for any period of time. Always sign out or logoff
  • Don’t pair or accept files from unknown Bluetooth devices
  • Do not use public Wi-Fi networks to access your online banking services, such as (Internet cafes, Libraries, airport, etc.)
  • Periodically check your account balances and transaction histories and report for any unusual changes
  • In case your phone is lost or stolen, report to EBE Bank immediately on our hotline 16710.

Phishing, Malware and social engineering protection

  • Do not provide your account information to telemarketing or callers who claim to verify or verify your account information.
  • Never respond to emails requesting personal information. EBE will not send any messages asking you to share passwords, personal identification numbers, the changing password or any other personal or financial information.
  • Never open files attached to email messages from unknown sources or click on any links to them.
  • Do not download any anonymous programs.
  • Make sure to back up your sensitive information.
  • Slow down before taking any action; Social engineers often rely on their goals to rush, without looking at the possibility that the prankster is behind an email or the phone call.

Password management

  • Never disclose your Internet Banking password to anyone and change it regularly.
  • Always use strong, alphanumeric passwords, which cannot be guessed easily and for multiple accounts, use different passwords and do not write them down.
  • Do not use easy guessing passwords like your name, nickname, names of your family members, your address, phone number, or any other reachable information.
  • Do not use the same password as the one which you use to log in to your computer or access your email.

Card Security

To protect your cards when using POS or ATMs or when paying online please make sure of:

  • Lack of suspicious add-ons or devices, making sure they are in a safe place, and learning how to use them.
  • Change the password for your cards periodically.
  • There are no tampering or additional parts to reveal the card information before you use it for the device.
  • The absence of unusual devices attached to the ATM machine.
  • There are no people watching you to find out the password for your card.
  • Hide the device keyboard when you enter the password.
  • Refuse to help anyone when you use the ATM or to help you carry cash.
  • Never leave your card or transaction receipt in the ATM.
  • Not writing the passcode on your card and avoiding keeping it with the card or in any location or place where losing it is easy, such as a mobile phone, money wallet and others.
  • Review your statement of accounts periodically to know the banking transactions that take place on your accounts.
  • Report immediately any SMS that you may receive regarding a transaction that you did not perform by calling the hotline 16710.
  • Report immediately stolen or lost cards, even if they were booked in the ATM by calling the hotline 16710.